Shipping policy

Light & Salt Learning's Shipping Policy

Thank you for shopping with Light & Salt Learning! We are committed to delivering your order accurately, in good condition, and on time. Please read our shipping policy carefully to understand our procedures and what to expect.

1. Order Processing Time

  • All orders are processed within 3 business days (Monday-Friday, excluding major holidays).
  • Orders placed after 3PM MST on a business day, or on weekends/holidays, will begin processing on the next business day.
  • During peak seasons or promotional periods, processing times may be extended. We will notify you of any significant delays.

2. Shipping Carriers

We primarily ship orders via USPS.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number(s). You can track your package by clicking the link provided in the email or by visiting usps.com. Please allow 24 hours for the tracking information to update.

4. Shipping Destinations

We ship to all 50 U.S. states and territories. We do not currently ship internationally.

5. Shipping Costs

Shipping costs are calculated based on:

  • The weight and dimensions of your order.
  • The destination address.

You can see the exact shipping cost for your order during the checkout process before you finalize your purchase.

6. Shipping Address Accuracy

  • Please ensure your shipping address is entered correctly and completely at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
  • If a package is returned to us due to an incorrect or undeliverable address, you will be responsible for the cost of re-shipping the item.

7. Damaged or Lost Packages

  • Damaged in Transit: If your order arrives damaged, please contact us immediately at info@lightandsaltlearning.org or ‪(928) 235-2206‬ within 48 hours of delivery. Please provide clear photos of the damaged item(s) and the packaging. We will work with the carrier to resolve the issue and arrange for a replacement or refund.
  • Lost Packages: If your tracking information shows "delivered" but you have not received your package, please:
    • Check around your property, with neighbors, or with your building management.
    • Contact the shipping carrier directly with your tracking number.
    • If you still cannot locate your package, please contact us within 7 days of the "delivered" date. We will assist you in filing a claim with the carrier. Please note that it may take some time for the carrier to investigate and resolve the claim. We are not responsible for packages that are stolen after delivery.

8. Returns & Exchanges

For information on returns and exchanges, please refer to our Refund Policy, https://www.lightandsaltlearning.org/policies/refund-policy. Please note that shipping charges are generally non-refundable unless the return is a result of our error.

9. P.O. Boxes

  • We can ship to P.O. Boxes via USPS Standard Mail.

10. Contact Us

If you have any questions about our shipping policy, please contact us at:

  • Email: info@lightandsaltlearning.org
  • Phone: ‪(928) 235-2206‬
  • Hours: Monday - Friday, 7:00 AM - 3:00 PM EST]